General & Technical FAQs
GENERAL FAQ
I want to play longer after my booking?
In most cases, you will likely not want to leave – however, the system is automated to shut off if there is no booking. In order to keep playing, book on our booking system within 10 minutes of expiring.
Do you have rental clubs?
At the moment, we do not have rental clubs. You must bring your own set in order to play at Better Golf.
I didn't receive a confirmation email/access key. What do I do?
Please contact support@bettergolfhfx.ca
How do I cancel my booking?
Cancellation period is up to 24 hours prior to the start of your booking, at which point all bookings are final and no refunds are permitted. No refunds for no-shows. Please follow the below instructions to ensure your cancellation request is processed. Requests with missing information will not be processed.
All cancellation requests must be submitted via email to support@bettergolfhfx.ca
Subject line must read: Cancellation Request
Copy of booking confirmation email must be included
How many days in advance can I book?
You can book up to 5 days in advance.
Do you have balls and tees?
No, balls and tees are not included.
Do you serve alcohol?
No – we are currently not licensed.
Do you have staff?
We are an unstaffed facility, however is available for support via email support@bettergolfhfx.ca. Our members and guests are friendly and willing to help as well.
TRACKMAN TECHNICAL FAQ
The software froze?
If this happens, treat it as any software/window when using a computer to restart the program.
On the keyboard, select the “window” key to bring up the program bar and right click the Trackman software to close it.
Re-open by selecting the orange TPS icon to reboot the software.
How do I re-calibrate?
Go to the menu section and in the top right corner there is a “calibrate” button. Select auto-target and it will recalibrate for you!
How do I add a tracer to Shot Analysis?
The top two sections have the option in the top right corner to adjust the views for the driving range.
The four squares will open up different options including “tracer”. You can expand that to make it full screen.
How do I add more data to Shot Analysis?
At the bottom right corner next to the data bar, select the menu icon to add more data such as face angle, total yards, etc.